Our Shop Rules
Terms of Service
At My Reward Jar, we understand that sometimes circumstances change and you may need to cancel or refund your order. Please read our policy below to understand the process and any applicable conditions.
We accept order cancellations if requested within 48 hours of placing your order. If you need to cancel your order, please contact us as soon as possible at email@example.com. We will do our best to accommodate your request.
Please note that if your order has already been fulfilled and shipped, we are unable to cancel it. In such cases, you may refer to our refund policy for further assistance.
Please review the following guidelines:
If your order has not been fulfilled within the processing time stated at the time of purchase and has not been shipped, you may request a refund. We strive to fulfill orders as quickly as possible, but sometimes unforeseen circumstances may cause delays. In such cases, we apologize for any inconvenience caused and will promptly process your refund.
Shipping Delays and Lost Packages
Once your package has left our shop and is in the hands of the shipping carrier, we are not responsible for any shipping delays, missdelivered, or lost packages. We recommend contacting the shipping carrier directly with your tracking number for any issues regarding the delivery of your package.
As a valued customer, we kindly request that you take responsibility for the following:
Double Checking Customization
When placing an order for personalized items, please ensure that you double-check the spelling and accuracy of the customization details. We rely on the information provided by you, and we cannot be held responsible for any errors or discrepancies.
Accurate Shipping Address
It is essential to provide us with the correct and accurate shipping address. We rely on the information provided by you, and we cannot be held responsible for any misdelivery or non-delivery due to an incorrect address.
If you have any further questions or concerns regarding cancellations or refunds, please don't hesitate to contact us at firstname.lastname@example.org . We are here to assist you and ensure your shopping experience with us is a positive one.
Once the package has left our shop, we are not responsible for shipping delays, miss delivered or lost packages.
There is no returns or exchanges accepted.